Welcome to Icy Mailer! By accessing or using our services, accessible from https://www.icymailer.com, you agree to abide by the following Terms and Conditions. Icy Mailer operates as a service under Outboundli, and these terms apply to your use of Icy Mailer in conjunction with Outboundli’s policies. Please read these terms carefully, as they govern your use of our platform. If you do not agree to these terms, please discontinue using our services.
1. Subscription and Refund Policy
Icy Mailer operates on a monthly subscription basis, allowing you to enjoy our cold emailing solutions with a rolling 30-day contract. Upon initiating a subscription, your account will be billed on a monthly basis. Due to the variety of resources, tools, and data included in each plan, no refunds will be issued once a subscription is active.
Cancellation Policy: If you wish to cancel your subscription, please notify us at least one month in advance. This ensures we can process your cancellation before the next billing cycle and avoid further charges. Any request for cancellation that does not allow for a one-month notice may result in one additional billing period.
2. Automatic Renewal
To provide uninterrupted access to our services, all subscriptions automatically renew at the end of each billing cycle unless you choose to cancel. Please note that automatic billing will occur regardless of campaign activity. We recommend canceling prior to renewal if you do not wish to continue using our services.
3. No Guarantee of Results
Icy Mailer is designed as a platform to facilitate cold email campaigns by providing tools, data, and strategies to help optimize outreach efforts. However, we do not guarantee any specific results due to factors that are often beyond our control, including but not limited to data quality, campaign messaging, regional differences, and target audience behavior. As a result, while we aim to support your outreach goals, results may vary from campaign to campaign, and no outcomes are assured.
4. No Indemnification
By using our platform, you agree that Icy Mailer will not be held liable for any damages, losses, or liabilities arising from your use of our services. You assume full responsibility for your campaigns, strategies, and results. Icy Mailer disclaims any responsibility for potential damages that may arise due to the nature of cold emailing or platform use.
5. Limitation of Liability
To the fullest extent permitted by law, Icy Mailer’s liability is limited. Under no circumstances will Icy Mailer be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of data, profits, or business opportunity. Our total liability, in any case, will not exceed the total subscription amount paid by you to Icy Mailer within the previous 12-month period.
6. Fraudulent Activities
Icy Mailer maintains a strict policy against any misuse or fraudulent use of our platform. We reserve the right to suspend or terminate your account without prior notice if any suspicious, unethical, or fraudulent activities are detected. This may include, but is not limited to, misuse of data, abusive emailing practices, or the violation of terms related to cold emailing compliance and ethical standards.
7. No Refunds on Cancellation
Please note that no refunds are offered for canceled subscriptions, even if a cancellation occurs mid-billing cycle. This policy allows us to provide high-quality, affordable service with reliable resource allocation. Subscriptions canceled during an active billing cycle will not be refunded, and service will remain accessible for the remainder of the paid period.
8. Taxes and Additional Charges
The prices listed for Icy Mailer’s services are exclusive of any taxes, levies, or duties imposed by applicable taxing authorities. As a customer, you are responsible for covering any additional charges required by local laws, including any VAT or sales taxes applicable to your location.
9. Subscription Changes
Icy Mailer provides flexibility in managing your subscription. You may choose to upgrade or downgrade your plan at any time:
- Upgrading: If you upgrade your plan, the changes will take effect immediately, and additional charges will apply for the upgraded plan.
- Downgrading: If you downgrade, the new plan and billing will be effective starting the next billing cycle. Please note that no refunds or credits will be provided for partial months of service in case of a downgrade.
10. Right to Refuse Service
Icy Mailer reserves the right to refuse or cancel any subscription at our discretion.
11. Service Scope and Intended Use
Icy Mailer was developed as an affordable, all-in-one solution for small business and agency owners who want a streamlined, effective way to manage cold email campaigns. Our platform provides essential tools such as data, email account setup, and campaign support to assist with outreach.
Intended Use: Icy Mailer is designed to be used for ethical, lawful B2B cold emailing activities which follows all the latest cold emailing rules and regulations. Our service should not be used for spamming, sending malicious communications, or engaging in any behavior that may be deemed abusive or illegal.
12. Subscription Renewal and Payment Authorization
By subscribing to Icy Mailer, you authorize us to charge your chosen payment method at the beginning of each billing period. Subscriptions renew automatically unless canceled, and no refunds are offered for cancellations mid-cycle. Please ensure sufficient funds and valid payment methods to avoid service interruptions.
13. Limitation of Warranties
Icy Mailer provides the platform “as-is” and disclaims all warranties, whether express or implied, related to our services. We do not warrant that our services will meet your expectations or that they will be uninterrupted, error-free, or secure. Additionally, we make no guarantees regarding the accuracy of data provided or the success of email campaigns.
14. Changes to Terms
Icy Mailer reserves the right to modify these Terms and Conditions at any time. We encourage you to review this page periodically for any updates. Your continued use of the platform after modifications implies acceptance of the updated terms.
15. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact our support team for assistance. Thank you for choosing Icy Mailer for your cold email outreach needs.
If you need help, please Contact Us or send an email to support@icymailer.com